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Empleo de Pasante de Help Desk
Thomson Reuters en Buenos Aires - CF

Descripción del puesto de trabajo

Pasante de Help Desk

Job Description

* General customer service activities.
* Handle customer inquiries via phone, email, chat, etc.
* Provide service in an efficient, courteous, professional manner.

* Respond to customers inquiries via phone, email and chat.
* Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
* Apply company policy and procedures to resolve routine customer issues
* Log and classify all calls and requests for assistance in the call tracking database.
* Filter and escalate inquiries as appropriate.
* Apply active listening skills to diffuse a potentially tense customer interaction.
* May include some order processing tasks per customer inquiry.

* Level of knowledge and application of skills.
* Strong customer service skills within fast-paced, high volume environment.
* Ability to work through customer conflict and provide resolution.
* Strong written and verbal communication skills.
* Judgment is required to determine resolution (no scripting is utilized).
* Active listening skills to be used to interpret a customer's inquiry and to diffuse a potentially tense customer situation.
* Ability to handle multiple tasks.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.

Capital Federal-Argentina

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Evaluaciones de Thomson Reuters

Satisfacción general de los empleados

  • Remuneración y beneficios
  • Oportunidad de carrera
  • Cultura de la empresa
  • Calidad de vida

Recomiendan la empresa a un amigo

  • Hace más de 1 año

    Necesita mejorar su equipo de liderazgo

    Product Manager

    Buenos Aires, CF

    Pros: Clima, flexibilidad horaria, buena gente. Buena obra social y 3 semanas de vacaciones. Interesante portfolio de producto aunque poca visión al más alto nivel respectu a su gestión.

    Contras: Poca posibilidad de desarrollo profesional si no se es amigo o familiar. Poca profesionalidad de la dirección. Gran complejidad operativa que dificulta la ejecución de las estrategias.

    Consejos para los directivos: Sean más profesionales

    ¿Recomienda a la empresa?: No

  • Hace más de 1 año

    Es una empresa razonable para pasar unos años

    Business Analyst

    Buenos Aires, CF

    Pros: Cambia todo el tiempo lo que da oportunidades de aprender. Es un mercado cambiante, con uso de tecnología, Dependiendo del puesto tenés flexiblidad que te permite trabajar desde casa.

    Contras: Existe mucho amiguismo, es prácticamente imposible crecer por méritos o logros. Los puestos clave siempre terminan siendo para amigos de los directores

    ¿Recomienda a la empresa?: Si