Descripción del puesto de trabajo
Requisition ID: 171541
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP Ariba is the world’s business commerce network. Ariba combines industry-leading cloud-based applications with the world's largest web-based trading community to help companies discover and collaborate with a global network of partners. Using the Ariba® Network, businesses of all sizes can connect to their trading partners anywhere, at any time from any application or device to buy, sell and manage their cash more efficiently and effectively than ever before. Companies around the world use the Ariba Network to simplify inter-enterprise commerce and enhance the results that they deliver.
Job Description Overview
The GFSS Ariba Network Operations team is looking for a Network Collections Associate to facilitate day to day collections for the Supplier Membership Program of the Ariba Network. Through a single connection, the Ariba Network provides organizations with the capabilities they need to ensure seamless transactions, strengthen existing buyer-supplier relationships, find new business opportunities, and generate bottom-line savings—allowing them to realize true e-Commerce success. The Ariba Supplier Membership Program (SMP) is a very strategic aspect of the Ariba Network.
Duties and Responsibilities
The Network Collections Analyst assists in the collection aspects of the Ariba Supplier Membership Program, including:
* Maintaining strong customer focus always
* Direct interaction with customers to drive the collection of outstanding receivables
* Effective problem solving of customer inquiries as it relates to payment of outstanding receivables
* All other duties as assigned
Basic Minimum Qualifications
- University studies (partial or complete)
- Intermediate Microsoft Office (specifically Excel, Outlook and Word)
- Strong English speaking capabilities
- Additional language capabilities depending upon requirements
Preferred Knowledge and Experience:
- Related collections, Finance or customer support experience
- Sales experience or experience interacting with customers
- Experience using a customer relationship management tool (CRM tool)
- Knowledge of the procure to pay business process from purchase requisition to payment
Competencies and Personal Attributes
Handling Objections - Uncovering the customer's concerns and successfully overcoming the problem by presenting viable solutions. Managing the situation to turn a perceived negative into a positive.
Attention to Detail - Taking great care to ensure all aspects of work are completed correctly. Developing effective methods for tracking specifics, and checking the quality of one’s work to ensure accuracy. Identifying mistakes and correcting them before they cause major problems.
Active Listening - Carefully and respectfully paying attention to what others are saying. Expressing interest using appropriate verbal and nonverbal responses. Filtering out distractions, withholding judgment and verifying understanding.
Oral and Written Communication - Speaking and writing in a clear manner and presenting thoughts, ideas, and concepts in a logical and easy to understand manner. Using appropriate grammar, vocabulary, and sentence structure. Using a suitable tone and volume based on the nature of the situation. Expressing complicated or highly technical thoughts, expectations, ideas and intent effectively and concisely.
Interpreting Information and Analysis - Systematically investigating a problem to better understand a situation. Identifying and interpreting underlying trends, interrelationships and cause-effect relationships among seemingly unrelated pieces of data. Drawing logical inferences and making rational recommendations based on the application of inductive and deductive reasoning skills.
Customer Focus - Seeking to understand a customer's business and learn more about their personal drivers and motivators. Aligning business practices and activities with customer needs and expectations for service.
Capability Positioning - Explaining the benefits and capabilities of Ariba’s products and services in a manner that makes Ariba stand out from the competition by offering unique solutions that meet the customer’s precise needs.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis.
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