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Empleo de Game Master for MMORPG video game
5CA en Buenos Aires - CF

Descripción del puesto de trabajo

Game Master for MMORPG video game

Do you love video games? Do you have a near native level of English? Are you a night owl? Then keep reading, because this might be the job you're looking for!

5CA is a Customer Service company with its headquarters in the Netherlands and its base of operations in Buenos Aires. We specialize in providing Customer Service and Technical Support for the video game and consumer electronics industries. One of our projects based in Argentina is currently looking for a Game Master to be part of its support team for a MMO videogame with over 500.000 active users worldwide. We are looking for a young-thinking, hard-working person who is up for a challenge and is willing to commit to a long-term project.

This position will be dealing with passionate players who demand high-quality Customer Service and will need to demonstrate excellent organizational and prioritization skills as well as strong verbal and written communication skills. The position not only involves dealing with administrative issues, but also acts as a moderator within the game itself, covering issues of all sorts that go from billing to gameplay-related questions and investigating issues that need to be addressed within the game itself.

Main tasks

  • Providing customer support via game interface, e-mail, social media and other channels while adhering to high standards of quality and ethics. Our service does NOT include phone conversations: all support is via e-mail, social media or chat interface.
  • Attending to customer inquiries, providing complete and accurate responses.
  • Efficiently resolving customer complaints and issues while maintaining a high standard of customer satisfaction.
  • Identifying issues requiring escalation, ensuring complete resolution.
  • Creating and/or translating new articles for internal distribution and update existing articles as required.

What we offer

  • A professional, multicultural and diverse working environment with people from all over the globe, where you can use and develop your language and technical skills, be social and meet a lot of new people from different cultures.
  • The opportunity to get an inside look at the newest games and technologies.
  • A dynamic work space with challenging tasks.
  • A registered, indefinite position within the standards of Argentinian law.

What we will require from you

  • Availability to work during weekends. This position’s schedule will be from 7:00 to 16:00, with Tuesdays and Wednesdays off.
  • A C1/C2 profficiency in English. This means you are able to hold a conversation and express your opinions in a professional or academic environment. Please note that an intermediate English level is not sufficient, and you will be tested for your proficiency.
  • Commitment, a strong work ethic and enthusiasm to join a team of gaming experts focused on providing first-class customer support.
  • All additional languages spoken by a candidate at a C1 level will be considered a big plus.
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Evaluaciones de 5CA

Satisfacción general de los empleados

  • Remuneración y beneficios
  • Oportunidad de carrera
  • Cultura de la empresa
  • Calidad de vida

Recomiendan la empresa a un amigo

  • Hace casi 2 años

    Desafíos y oportunidades

    Project Manager (PM)

    Buenos Aires, CF

    Pros: La empresa tiene buenas oportunidades si te pones mucho esfuerzo en tú trabajo. La gente también son muy internacional y por eso te divertis con ellos.

    Contras: El gerente son mal equipados. Tienen poca gente para manejar mucha de la operación. No te van a dar muchos consejos y revistas si no te lo buscas activamente.

    ¿Recomienda a la empresa?: Si

  • Hace 12 meses

    Bueno pero podria mejorar


    Buenos Aires, CF

    Pros: Posibilidades de crecimiento reales. Posibilidades de viajar. Uso de idiomas. Aprendizaje constante. Siempre están dispuestos a ayudarte con cualquier pedido que hagas.

    Contras: Carga laboral muy alta y muy exigente. Ambiente laboral poco relajado. Las relaciones con las personas de alto nivel jerárquico a veces no son las mejores.

    Consejos para los directivos: Que no se olviden de demostrar a los empleados si son valiosos y los logros que realizan. Hacerlos sentir valorados. No poner techo a nadie.

    ¿Recomienda a la empresa?: Si