Descripción del puesto de trabajo
Requisition ID: 174208
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Global Job Summary
Executes operational and transactional tasks independently and deals with customers' queries. Gains a good knowledge of standard processes and related transactions. Maintains good relationship with external and internal customers.
Administration and maintenance of trainings schedule and participants registrations
Customer service provided by hotline and ticketing system
Preparation of period close and invoicing ensuring timely and accurate customer billing. Analyses pending billing and identifies potential quality issues.
Cooperation and Communication with internal and external customers
Preparation of process documentation / working instructions
Supporting other team members as back up
Support projects and/or Improvement activities
Experience working within a finance related field is an advantage
Experience in Customer Service
Experience working in virtual teams is a plus
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Successfully completed Secondary Education
Advanced written and spoken English skills
Intermediate/Advanced written and spoken Portuguese skills
Teamwork / multitask profile
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis.
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Job Segment: Financial, ERP, Cloud, SAP, Operations, Finance, Technology